U Neek Jewels No Risk 30-Day Guarantee
U Neek Jewels is proud to offer return shipping at no cost to you! Please see details and Refund Procedure below.
We want you to be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off. If within 30 days after receipt of your purchase you're not completely satisfied, return it for a full refund of the purchase price or exchange it -no questions asked.
However all products should be returned in the original state they were received. They must be 100 percent complete, contain ALL original boxes and packing materials, along with their original purchase invoices. We can only refund purchases made with a credit card.
All products returned are fully inspected for missing, altered or damaged parts. If missing, altered or damaged parts are found, a full refund may not be issued.
1.) Prior to returning any products, please contact us at firstname.lastname@example.org to obtain a return authorization number and UPS return label. You will receive this label via e-mail.
2.) Pack items to be returned and include your original shipping document and purchase invoice.
3.) Make arrangements with UPS to have your package delivered (either drop it off at a UPS location or arrange with them to have it picked up).
Once we receive your return it will be processed by our returns specialists. For any refunds, your credit card account will be credited for any payments you have made toward your purchase. The first credit will be made within ten business days of receipt and verification of the merchandise.
Refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear. If you return a partial order, you will be refunded for the returned items only.
U Neek Jewels will accept exchanges within 30 days after receipt of your purchase.
Procedure: Ship the product with its original purchase invoice back to our return address, and on a separate sheet of paper, provide the item number in which you would like an exchange. Once we receive your package, we will immediately ship out the new item.
If the value of the new item is above or below the value of the original item, adjustments will be made accordingly to your credit card. Please contact us at email@example.com if you need further assistance.
U Neek Jewels will exchange all defective products by one to one replacement.
Procedure: Ship the product with its original purchase invoice back to our return address, and on a separate sheet of paper, provide a brief statement indicating the defective nature of the product.
Once we receive your package, we will verify the defect. If defective, we will replace the item free of charge. U Neek Jewels will pay all shipping and any other charges.